Dear Travelers, thank you for your trust in us to organize your travel program and help you enjoy amazing experiences along the way.
We offer several secure and convenient payment options for our travel programs and services:
- Wire Transfer: You can make a wire transfer to our U.S. account. Price does not cover the cost of the wire transfer fee from your bank. Please add $35 to cover the cost of the transaction with your bank.
- Check: Payments can be sent via check to our U.S. account. For safety, we recommend using Express Mail.
- Credit Card: We work with the WeTravel platform, a secure booking and payment service for travel companies. Please keep in mind that additional fees may apply depending on the card type and the nationality. These charges are set by your bank and payment platform and are borne by the customer.
All of our payment methods are safe, fast, and easy, giving you the flexibility to choose the one that best suits your needs.
Cancellation Policies
Galaxy Stella applies cancellation policies according to the type of service booked and the advance notice given:
Galápagos Cruises & Specialty Lodges
- 125+ days before travel: 15% administrative fee (may be waived if rescheduling travel dates).
- 124–91 days before travel: The full deposit is forfeited.
- 90–61 days before travel: 50% of the total cost is charged.
- 60–1 days before travel: 100% of the total cost is charged.
Policies and penalties are subject to review depending on the specific terms of yachts, ships, hotels, or third-party providers.
Frequently Asked Questions
Do I need to buy travel insurance before traveling to Ecuador?
Eco Galaxy strongly recommends that customers buy travel insurance with full coverage, including medical, cancellation, delays, material losses, and life coverage. Galaxy Stella does not provide any kind of trip insurance and we do not accept liability for accidents or events beyond our control.
What happens if I cancel a confirmed tour?
Cancellations are taken on a case-by-case basis and depend on the services you have booked, the travel dates, and the property booked. As a rule, Galaxy Stella does not charge a cancellation fee if you decide not travel, we pass on the costs of cancellation from supplier yachts, ships, hotels and other service providers.